Browsing Theses by Subject "Queueing"
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The Impact of Information on the Performance of an M/M/1 Queueing System
(University of Waterloo, 2017-01-23)Reviews provided by previous customers contain information, which can be used by new customers. This research examines the impact of the user-generated reviews, on the performance of an M/M/1 queueing system. We assume ... -
Queueing Analysis of a Priority-based Claim Processing System
(University of Waterloo, 2009-10-02)We propose a situation in which a single employee is responsible for processing incoming claims to an insurance company that can be classified as being one of two possible types. More specifically, we consider a priority-based ...